Help centre

Order before 3pm, Monday–Friday, for next-day shipping. Orders placed after 3pm or at the weekend go out on the next working day.

£3.49 on 1–4 spools, and free on 5 or more (orders of £42+). Full details are on our shipping page.

As soon as your order is on its way you'll get a shipping confirmation email with a tracking link.

Get in touch as soon as possible, ideally before the 3pm cut-off, and we'll update it if the parcel hasn't left yet.

Choose Subscribe & save on any product page, or join the Filament Club, and pick how often you want it (every 1 to 8 weeks). You get 10% off every delivery, on top of any bulk discount.

Yes. Sign in to your account and open Subscriptions to skip a delivery, pause, change the frequency or cancel.

1.75mm high speed PLA on 1kg spools. It works with most FDM and FFF printers that take 1.75mm PLA.

We recommend a nozzle temperature of 190–230°C and a bed temperature of 50–65°C. The settings are printed on every box too.

Keep spools sealed with a desiccant pack when they're not in use. PLA absorbs moisture over time, which can cause stringing and weak layers. A dry box or airtight tub works well.

Yes. Our spools are designed to be reused, so you can store filament neatly between prints and cut down on waste.

Mix any colours. 5+ spools are £9.50 each with free UK delivery, 10+ are £9.00 and 20+ are £8.50. Discounts apply automatically in your cart, and Subscribe & save takes another 10% off.

Yes, for print farms and schools: 50 spools collected at £8 a spool, a 250-spool pallet delivered at £7.50, and 500+ at £7. See our print farms & trade page.

Our refund policy sets out what can be returned and how. If you're not sure, get in touch with your order number and we'll help.

Sorry about that. Email us a photo and your order number and we'll put it right.

All available payment options are shown at checkout.

Sign up to our emails and we'll send you 10% off your first order.